Chimpfeet LLC realizes how important your privacy is to you and takes several steps to ensure your online information is secure. This Privacy Policy describes how we handle and use your information on our website at www.chimpfeet.com and was last updated on June 24th 2009. We suggest you periodically revisit this section to check for any updates to these policies.
In order to make the process of purchasing a gift at Chimpfeet as easy as possible, we may collect and maintain certain information including customer names, addresses, telephone numbers, email addresses and when necessary, credit card information. We may also use personally identifiable information to contact you to make sure you are satisfied with our products and services or to find out how we can serve you better. Further, we may use personally identifiable information to conduct marketing research regarding our customers, potential customers and the products they purchase. Private financial information such as credit card numbers, credit card expiration dates and so forth are only used to bill you for products and services and will not be used for market research. Chimpfeet may also use your personally identifiable information to “pre-populate” forms that are used by the website to facilitate faster transactions with us.
You may, from time to time, receive information from Chimpfeet regarding new features, new products and services and special offers we think you'll find valuable. This will usually be in the form of an emailed newsletter or a catalog. If you'd like to opt out of receiving future mailings from Chimpfeet please follow the procedure outlined in the “Mailing Preferences” section below. We do not sell or rent our email address lists. We respect our customers privacy.
Chimpfeet collects some non-personal information about you through the use of technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address (Internet Protocol) is collected. An IP address is often associated with the place from which you enter the Internet like your ISP (Internet Service Provider) or your company. This information is not personally identifiable and we do not combine this type of information with your personally identifiable information.
Chimpfeet also uses cookies. A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our website. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.
For example, we use cookies to:
- Remember what items are in your Shopping Cart
- Recognize you when you return to our website
- Speed up your checkout process
- Study how our customers navigate through our website and which products they request in site searches
Chimpfeet always wants to provide you with the best possible shopping experience and fulfill your orders with speed and accuracy. In order to do this we use your personally identifiable information to allow us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you promotional offers we believe will be of interest to you
- Send you our Email Newsletter
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service
Chimpfeet also collects Personally Identifiable Information about gift recipients in order to accurately deliver your gift. This information will not be sold or rented to third party companies. However, Chimpfeet may use this gift recipient information from time to time to send offers about products we think they may be interested in. Gift recipients will also be allowed to opt out of these mailings.
Use of Non-Personally Identifiable Information
We use the Non-Personally Identifiable Information collected from our customers in a manner that does not personally identify any individual. We use this information to make our website more interesting and easier to navigate. We also track the pages or documents accessed within our website. This information is collected for systems administration and for analyzing and improving the value of the material available on our website.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data, including sophisticated encryption and authentication tools. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase or create an account on Chimpfeet, your transactional information is transmitted in a safe, encrypted format.
We contract with other companies to provide certain services, including, but not limited to, credit card processing, shipping, email distribution, market research, advertising and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.
We do not disclose an individual customer's personally identifiable information to third parties for third-party direct marketing purposes if we have received and processed a request from that customer not to have his or her personal information shared for this purpose. You may submit this type of opt-out request by visiting our contact us page.
In addition, we also allow you to decide whether you want to receive further marketing information from us. If you do not want Chimpfeet to send to you announcements or special offers by email, please contact us. If you’d like to be removed from our mailing lists, please send your request to the following address. Please allow up to two weeks for your request to be processed.
Chimpfeet, LLC
Customer Service
79405 Hwy 111, Suite 9 #483
La Quinta, CA 92253
When you provide us with your email address, we may send you emails that are necessary to process your order or to respond to a request. For example, after you place an order with chimpfeet.com you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our Electronic Gift Certificates will receive an email notifying them of the gift and instructing them how to redeem it.
Due to our continued success, it is possible that Chimpfeet, LLC could be acquired by another company. In this event all our customer information, including both financial records and consumer information, may be transferred to the successor company.
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. We encourage you to review our privacy policy periodically.
For questions, comments or assistance, we invite you to contact us. We hope to answer any questions to your satisfaction.
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